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Nurse, Social Worker & Mental Health Nurse


7/10 calls resolved in 2014


Single Point of Access

Integrated Health & Social Care

Can we help?

focus designed and hosted an integrated Single Point of Access for over 5 years, with extensive knowledge and experience gained in managing and designing a modern efficient working model. On a consultancy basis we can provide a tailored package to meet most local requirements. We can offer support throughout your journey:


  • General advice, guidance and support
  • Initial exploration & diagnostic analysis
  • Establish the organisational stage and readiness
  • Act as a critical friend, un-biased
  • Baseline analysis
  • Generating business case, proof of concept developing necessary infrastructure


  • Formulate a plan of action
  • Deskwork exercises, staff engagement and case studies
  • Training analysis, solution focussed training
  • Area development, lead the action plan / agree process
  • Stakeholder engagement, pilots and testing through to ‘go-live’
  • 1:1 support to managers

For more information please contact the lead
Ros Davey on 0300 330 2846

focus Solutions is a unique consultancy arm of focus independent adult social work, focus has developed its own commercial services to meet current needs and models in delivering social work in a modern and efficient way.  Improving and enhancing capacity to meet demand.

focus Solutions can offer bespoke packages and can provide highly trained and skilled experienced staff to work within your organisation on a consultancy basis on specified projects such as developing an Integrated Health & Social Care Single Point of Access (SPA).

SPA includes :

• Solution focused training
• Integrated Care Record (ICR)
• Advanced telephone system
• Online Directory of Services